Privacy Policy
How we collect, use, protect, and share information when you contact us or use our services.
Last updated: August 25, 2026
Our commitment: We do not sell personal information. Mobile information and SMS consent are not shared with third parties or affiliates for their own marketing.
1. Information We Collect
We may collect information you provide when you request service, submit the contact form, call us, or otherwise communicate with us. This can include your first and last name, email address, phone number, service address, message, appointment details, property or equipment information, and service history.
When needed to provide or bill for services, we may also receive transaction or payment-related information. Payment card details may be handled by payment processors and are not necessarily stored by us.
We may automatically collect limited technical information such as IP address, browser and device type, referring pages, pages viewed, approximate location, and cookie or analytics data.
2. How We Use Information
We use information to respond to inquiries, schedule and provide plumbing, heating, and cooling services, prepare estimates, communicate about appointments, process transactions, maintain service records, improve our website and services, protect against misuse, comply with law, and keep records of communication preferences and consent.
3. Cookies and Analytics
Our website may use cookies and similar technologies to support essential site functions, understand traffic, measure performance, remember preferences, and help protect forms from abuse. You can control cookies through your browser settings, although disabling them may affect some site features.
4. Sharing and Disclosure
We do not sell, rent, or trade personal information. We may share information with vendors that help us operate the website, communicate with customers, schedule or deliver services, process payments, provide analytics, or protect our systems. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.
Mobile information, SMS opt-in data, and text-message consent are not shared with third parties or affiliates for their own marketing purposes. Service providers may receive only the information needed to deliver messages or other requested services.
5. Text Messages and Consent
If you contact us by text message or separately agree to receive texts, we may send service-related messages such as appointment confirmations, arrival updates, follow-ups, or responses to your request. Marketing texts are sent only when you have provided any consent required by law. Consent to receive marketing messages is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. You can also call (631) 482-4692 for assistance.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards intended to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information only as long as reasonably needed for service, business, legal, accounting, security, and recordkeeping purposes.
7. Your Rights and Choices
You may ask to review, correct, or delete personal information we maintain about you, subject to legal and operational exceptions. You may unsubscribe from marketing email using the link in the message and may opt out of text messages by replying STOP. Browser settings can be used to manage cookies.
8. Children's Privacy
Our website and services are intended for adults seeking property services and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
9. Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
10. Changes and Contact
We may update this Privacy Policy from time to time. The date at the top shows when it was last revised. Continued use of the website after an update means the revised policy applies to future use.
For privacy questions or requests, use our Contact page or call (631) 482-4692. Aces Plumbing Heating and Cooling is a service-area business based in Lake Grove, New York 11755, with no public storefront.